Privacy Policy

Last Updated: October 3, 2026

At FROODLES, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect information such as:

Your name
Billing and shipping address
Email address
Phone number
Payment and transaction information
Order details and purchase history
Information you provide when contacting our customer support
Device, browser, IP address, and website usage information

We collect only the information reasonably necessary to operate our store, process orders, provide customer support, and improve your shopping experience.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Arrange shipping and delivery
Send order confirmations and updates
Provide customer service and support
Process payments and prevent fraudulent transactions
Improve our website, products, and services
Personalize your shopping experience
Send promotional or marketing communications where permitted and where you have provided the necessary consent
Comply with applicable legal and regulatory requirements

3. Sharing Your Information

We may share relevant personal information with trusted service providers when necessary to operate our business. These may include:

Shopify and our ecommerce technology providers
Payment processors
Shipping and delivery providers
Order fulfillment and dropshipping partners
Website analytics and marketing service providers
Customer support and communication providers

We only share information that is reasonably necessary for these services.

We do not sell your personal information for money.

4. Shopify

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and process customer orders.

Shopify may collect and process personal information in connection with your use of our store. For more information about how Shopify handles consumer information, please review Shopify's Consumer Privacy Policy.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep our website functioning properly
Remember your preferences
Understand how visitors use our website
Improve website performance
Provide relevant marketing and advertising where applicable

You may be able to manage cookies through your browser or available cookie/privacy controls.

6. Payment Information

Payments are processed through third-party payment providers. FROODLES does not directly store complete payment card details on our servers.

Payment providers may collect and process information according to their own privacy policies and security practices.

7. Order Fulfillment and Shipping

To fulfill your order, we may need to provide relevant customer information, such as your name, shipping address, contact information, and order details, to fulfillment and shipping partners.

This information is used only as reasonably necessary to process and deliver your order.

8. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, offers, or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain marketing communications
Request information about how your personal information is collected and used
Opt out of certain data sharing or targeted advertising where applicable

To exercise applicable privacy rights, please contact us using the information provided below.

12. Children's Privacy

Our store is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

13. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any third-party services you visit.